Tom earned a BA in Economics and a BA in Business Finance from the University of St. Thomas in 1984. In 1989, he earned his Masters degree in Marketing from the University of St. Thomas. He worked several years as a financial analyst for a property management firm in Minneapolis where he performed financial analysis, managed the fiscal budgeting process and a financial system implementation. He also was responsible for the development and implementation of all support training materials for the financial system rollout. He has also worked for a software development firm in Minneapolis as a financial software consultant working in pre-sales, training and product development and support. Tom has worked at Andersen Windows in Bayport, Minnesota in the marketing department where he has worked on such projects as:
- Managing a customer conversion program within the distribution channel
- Development and implementation of a sales incentive program
- Managing the development and marketing of an electronic quoting tool for Andersen dealers
- Part of a development team for a preferred retailer program across the distribution channel
Also at Andersen, Tom managed the order intake process for all orders coming into Andersen West of the Mississippi. Based upon customer specifications, materials for manufacturing are sourced and production is scheduled and executed.
Currently Tom works at 3M in the Customer Contact Center where he manages several teams that perform the customer service function by processing service requests, dispatching service technicians, performing product testing and repair and finally product re-distribution.